Documentation and Training Specialist

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer. If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. Job Description Documentation and Training Specialist Documentation and Training Specialist This position exists to help bring order and improved productivity to the division’s marketing communications efforts from an operational perspective.  Particular need exists to reduce number of tools required and overhead associated with Marcom teams executing campaigns.  This involves developing, documenting, validating and training to efficient and effective marketing communications processes.  This position will do the heavy lifting associated with documentation, testing and training of chosen processes and tools, creating and executing QA test plans, creating and maintaining training tools and documentation and providing ongoing user technical support. We require a Bachelor’s degree or equivalent number of years experience with demonstrable track record of success.  Understanding of B2B CRM/ERP and web technologies, implementations and best practices.  We also require 5+ years documentation & training experience.  QA test plan development and testing of software tools and business processes is a plus.  Technical writing, including information gathering, documentation layout and design, graphics and illustration is preferred.  Multimedia training tools development/delivery/maintenance.  Delivery of training content via webinars and in person is desired.   Education: BachelorsJob Level: Experienced